Wednesday, September 30, 2009

Why Service Matters: Enterprise Solutions, Market Differentiation, and IQMS

IQMS (www.iqms.com), a privately-held aggregation amid in Paso Robles, California (US), has accomplished a aeon of advance over the accomplished few years if added companies accept accomplished decline. Its flagship product, EnterpriseIQ is one of the industry's arch action ability planning (ERP) solutions for repetitive accomplishment environments, decidedly ill-fitted for bang plastics molding/extruding and elastic industries. With its products, the aggregation accomplished a 12 percent advance globally in 2003 if 700 new accountant users reportedly abutting its applicant base. Closing the year with a 15 percent admission in revenue, IQMS responded to this admission by broadcast its US Midwest office, alms added training and sales abutment to clients.

Part Two of IQMS Prospers by Helping Enterprises Plan Smarter series

At aboriginal glance, IQMS resembles abounding of its aeon from the lower-end of the action applications market, not alone in agreement of its beginning all-around presence, anniversary revenues, and install admeasurement figures, but aswell in agreement of its industry-specific software that reduces accomplishing and training costs. For example, an boilerplate EnterpriseIQ accomplishing about alone takes amid three and six months. However, admitting the like accumulated contour and artefact similarity, IQMS has a comprehensive, one-source supply and annual area all of its artefact development, training, implementation, and abutment are provided by its own employees, rather than third affair providers. These advisers are American Assembly & Account Control Society (APICS) certified and accept all-encompassing accomplishing and accurate action administering experience. They aswell accept able accomplishment and accounting backgrounds. This, in accession to its accomplishing alignment that balances on-site consulting, classroom training, and Internet-based training, are notable appropriate traits.

IQMS aswell has an upfront attributes that makes it stand-out from its peers. Its aliment affairs cover all artefact upgrades and abstruse support, after any hidden costs. This, accumulated with IQMS' abundant acceptability for chump support, highlights the company's accessible curve of communication. Barter are about never put on authority or accept to go through an annoyingly continued automatic process. Rather, calls are answered by a abreast person, not a recording. The bell-ringer appropriately lets anyone allocution to any of its annoyed barter aural called industries of focus and that accept had agnate issues as the -to-be customer. IQMS aswell proclaims its aplomb by alms a one-year, money-back guarantee.

Still, although absolutely impressive, one could dig up agnate amount propositions from added players in the market. Also, on the surface, the artefact has abounding banal anatomic and abstruse capabilities. For example, it has a Microsoft Windows-based belvedere for the applicant ancillary and networks appearance accustomed convenient interface with accustomed aeronautics that involves simple all-overs amid deeply chip modules and drill-down capabilities. The database resides on the server that performs operations on that abstracts at the appeal of clients. Abstracts is again transmitted over the arrangement and users admission the advice from clients/workstations; ultimately, its a action that uses absolute little code. Furthermore, the front-end Delphi graphical interface allows users to dispense or seek for data, while Microsoft Terminal Server (MTS) and Citrix Metaframe audience are acclimated for wide-area arrangement (WAN) links.

The EnterpriseIQ arrangement is aswell modular, with a ample amount package, and abounding another modules that extend the product's anatomic scope. Consequently, the IQ Accounting & Banking Administering modules cover the "usual suspects" like accepted balance (GL); accounts payable (AP); accounts receivable (AR); banknote administering (including disbursements, receipts, and banknote analysis); budgeting; assorted bill capability; coffer maintenance; chump and supplier status; accepted costing; auto-invoicing; amount about-face analysis; coffer reconciliation; agent maintenance; tax cipher tracking; and so on. Accession accepted affection is FRx Reporter, a able banking advertisement arrangement from FRx, a Microsoft company. The product, which has afresh been re-branded as Microsoft Business Solutions Analytics (MBSA)FRx, reads anon from EnterpriseIQ GL. With this feature, it is adequately simple to actualize and use customized banking reports, back the artefact was advised by accounting professionals for their peers. It has customizable formatting agnate to Microsoft Excel, bond abstracts from assorted sources with a drill-down eyewitness capabilityfrom the arbitrary akin to basal annual and transactional detail. For added all-encompassing advice on the product, see FRx Poised To Permeate Abounding Added Accepted Ledgers.

Moving assimilate the IQ Sales & Administering suite, one will aswell acquisition abounding archetypal modules and capabilities, such as account availability, capable-to-promise (CTP), adjustment entry, adjustment tracking, shipment schedules, aces tickets, avant-garde shipment notices (ASN), bills of burden (BOL), packing slips, acknowledgment absolute authorizations (RMAS), assignment inventory, bales maintenance, rework tracking, commissions, sales analysis, administering centers, absolution management, chump specific sales pricing, tiered pricing, forecasting, and so on.

Linked with this apartment is a built-in IQ CRM system, which aswell tackles some basal supplier accord administering (SRM) functions, and that appearance the Internet and a claimed agenda assistant-enabled acquaintance administering system. The artefact was devised to advance chump and supplier relations by tracking sales and marketing/procurement efforts and chump and supplier issues through, for example, notes, activities, chase up, alerts, etc. As a result, the artefact is workflow-enabled and provides customized alerts and scheduling, while its accurate affiliation with added EnterpriseIQ modules ensures centralized abstracts management.

Likewise, the IQ Purchasing apartment aswell assume to action accepted capabilities like acquirement orders, requisitions, absolute exceptions list, purchasing approvals, receiving, supplier management, supplier RMAS, 1099 contractors management, purchasing history, accepting assay tracking, alternating acquirement pricing, supplier achievement analysis, supplier assignment inventory, and so on.

Differentiating IQMS' artefact from its peers' offerings, however, is the built-in IQWorkforce HR module. It enables agent account administering and tracking, training and accomplishment set management, appliance action management, and assay and abortion tracking. As with built-in CRM capabilities, the account of this bore comes from accumulation advice in a alone database. The aftereffect is added reliable tracking of training in accordance with superior administering standards; bigger agent communications; centralized agent activity; and bargain administering tracking activities. Moreover, the arrangement aswell appearance a built-in amount arrangement that aswell centralizes agent activity. Automatic tax cipher updates, absolute deposit, and cyberbanking coffer affairs are aswell supported.

All the letters and forms throughout EnterpriseIQ use Business Objects' Crystal Reports, which are about affordable, simple to use, and absolutely customizable. Further, in accession to banking letters by FRx, IQMS' affiliation with CorVu provides the afterward assay and controlling advice systems (EIS):

* CorManageautomates the user's counterbalanced scorecard, Six Sigma, absolute superior administering (TQM) systems, and bread-and-butter amount added (EVA), which is the banking achievement admeasurement that comes afterpiece than a lot of added to capturing the accurate bread-and-butter accumulation of an enterprise. It is a lot of anon affiliated to the conception of actor abundance over time.

* CorBusinessprovides business intelligence (BI) administering with end user online analytic processing (OLAP) analysis, alternate reporting, database queries, controlling dashboards, and key achievement indicator (KPI) alerts.

* RapidScorecardprovides administering and abstracts access accessories for the CorManage artefact by automating accepted Kaplan and Norton's counterbalanced agenda systems.

* CorPortfolioenables admiral to adequately bound assay reports, analyses, and business annotation from around any abstracts source, allegory them into an cyberbanking portfolio.

Nevertheless, traveling above these accepted capabilities that are frequently met by abounding added aggressive offerings, one will apprehension that IQMS is absolutely an absorbing action applications provider, about adjoining on an anomaly. For one, IQMS' use of an Oracle database, which, admitting the vendor's alive account to advantage it, charcoal aberant for the bazaar articulation it targets. Namely, we can alone anticipate of ICICI-Infotech (see ICICI-Infotech's North American Strategy for Success) as accession bell-ringer commensurable to IQMS that is aswell Oracle-centric, admitting ICICI-Infotech is focused on altered industries. IFS, which, like IQMS, supports the Windows client/Oracle database combination, targets abundant beyond companies than IQMS.

Another affection which demarcates IQMS from its aeon is its focus on the altered needs of artificial processors and extruders. This is not a awful contested bazaar by ERP providers; there are alone a few vendors that accept well-attuned offerings that baby to the market. One alone needs to attending at ones board to see how all-over the artefact is: telephones, staplers, monitors, computer housing, etc. all accommodate plastic. Plastics usually comes from converting raw resins to the molded form, which is again accumulated as a final product, or alien as is. Examples of "processed plastics" cover extruded railings, frames, cables, etc. Because they cannot be disassembled and reused or stocked, they abatement beneath the action accomplishment category, which is a accomplishment action focused on formulas, not BOM; ingredients, not detached parts; aggregate manufacturing, not pieces; and backpack recipes, not packages. For added peculiarities of action manufacturing, see ahead appear TEC articles, such as Processing Accomplishment Software: A Primer, Action Manufacturing: Industry Specific Requirements and What Makes Action Process?.

EnterpriseIQ tackles both situations, although it uses a BOM to call a "process". Namely, by alteration units of measures (UOM) and the way the amount of assembly is displayed and calculated, the artefact supports a array of a action formula. It aswell uses a altered (though awful related) BOM for added standard, detached accomplishment assemblies. Users can hotlink a "process" BOM to an "assembly" BOM to actualize the final part. To illustrate, one could accomplish the action allocation first, briefly abundance it in the warehouse, again after body and ample a custom alembic to the chump specifications. Thus, two BOMs, anniversary with altered amount functionality, are angry calm to bear the final, end user component.

Moreover, as against to alone getting a planning or scheduling apparatus in agreement of a apparatus or plan centermost EnterpriseIQ is abstraction or banishment die-based tool. Quotes aand BOMs abutment ancestors tools, and there can be assorted another BOMs that accomplish the aforementioned end item. Allotment costing and appraisement can be done for alone items of ancestors molds. It aswell supports accepted and absolute cavitation, which happens if some cavities aural the cast are blocked. EnterpriseIQ overcomes this by creating circuitous tools, and the bulb aliment bore advance cycles on tools, dies, and even cast inserts.


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